Customer Support Monitor

draft

Monitor inbox via Gmail MCP → classify and draft response via Claude → check if bug via Sentry → send reply via SendGrid

Tool Chain (0 tools)

Skill Template

---
name: customer-support-monitor
description: Monitor support email, classify, check bugs, draft response
user-invocable: false
---

# Customer Support Monitor

Chain: Gmail MCP → Claude → Sentry MCP → SendGrid

## Steps
1. **Fetch new emails** via Gmail MCP (Composio)
   - Input: support email account, last check timestamp
   - Output: unread support emails

2. **Classify and draft** via Claude API
   - Input: email content + product context
   - Output: classification (bug/feature-request/question/billing) + draft response

3. **Check if known bug** via Sentry MCP (if classified as bug)
   - Input: error description from email
   - Output: matching Sentry issue or "new bug"

4. **Send response** via SendGrid (ONLY with human approval)
   - Input: draft response + from address
   - Output: sent confirmation

## Usage
Provide: which email account to monitor, product context
Returns: classified emails with draft responses for approval